Returns & refunds

Return window

Unopened items in original packaging may be returned within 30 days of delivery for a refund or exchange, unless noted otherwise on your order confirmation.

Condition

• Opened printers may incur a restocking fee or be non-returnable if ink/toner was installed or seals were broken.
• Include all accessories, manuals, and packaging when possible.
• Defective units: contact us within 14 days of delivery with photos and the issue description.

How to start a return

Email with your order reference, reason for return, and whether you prefer a refund or replacement. We will send return instructions and, when applicable, a prepaid label.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Shipping charges are non-refundable unless the return is due to our error or a defective product.

Manufacturer warranty

Many printers include a separate manufacturer warranty. We can help you find the right support channel; warranty claims are handled under the maker’s terms after the return window above.